Privacy Policy

Solar Finance Australia

Solar Finance Australia is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Solar Finance Australia is a trading name of:

Solar Finance Australia Pty Ltd

ACN 690 703 363

Australian Credit Licence: 383 999

We provide finance-related products and services within Australia, including credit assistance and related financial services.

2. What Is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not.

3. Why We Collect Personal Information

We collect personal information that is reasonably necessary to:

  • Assess and process applications for finance and related services

  • Verify identity and financial information

  • Communicate with customers and respond to enquiries

  • Administer accounts and ongoing customer relationships

  • Meet legal, regulatory, and compliance obligations

  • Improve our products and services

If we are unable to collect required personal information, we may be unable to provide our services.

4. How We Collect Personal Information

Where possible, we collect personal information directly from you, including when you:

  • Submit an application or enquiry

  • Communicate with us by phone, email, website, or other channels

  • Provide information during the course of our relationship

We may also collect personal information from third parties, including:

  • Credit reporting bodies (e.g. Equifax)

  • Accountants, brokers, or advisers involved in your application

  • Publicly available sources

  • Other parties involved in a finance transaction

Regardless of the source, personal information is handled in accordance with this Privacy Policy.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, including to:

  • Service providers engaged by us (e.g. IT, administration, mailing services)

  • Credit reporting bodies

  • Insurers and warranty providers

  • Debt collection agencies

  • Professional advisers

All third parties are required to handle personal information in accordance with confidentiality and privacy obligations.

We may also disclose personal information where required or authorised by law, including to courts, regulators, or government agencies.

6. Direct Marketing

We may use personal information to provide information about our products, services, and related offers, including joint promotions with business partners.

You may opt out of receiving marketing communications at any time by contacting us on 1300 080 998 or via email.

We will continue to send communications where required by law, even if you have opted out of marketing messages.

7. Accuracy of Personal Information

We take reasonable steps to ensure personal information is accurate, complete, and up to date.

If you believe information we hold about you is incorrect or outdated, please contact us and we will take reasonable steps to correct it.

8. Security of Personal Information

We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Physical security of premises and records

  • Restricted access to information on a need-to-know basis

  • Secure IT systems and access controls

  • Passwords and authentication measures

9. Access and Correction

You may request access to personal information we hold about you, or request corrections, by contacting us.

In some cases, we may charge a reasonable fee to cover the cost of providing access.

Access may be refused in limited circumstances permitted by law (e.g. legal privilege, frivolous requests). If access is denied, we will explain why.

10. Website and Cookies

When you visit our website, we may collect non-identifying information such as:

  • IP address

  • Date and time of visit

  • Pages viewed

This information may be collected using cookies and is used for website analytics and improvement purposes.

You may disable cookies in your browser, although this may affect website functionality.

Personal information is only collected via the website if you voluntarily provide it (e.g. submitting an enquiry).

11. Email Communications

While we take reasonable steps to protect information sent via email, email is not a secure communication method. If you are concerned about sending sensitive information electronically, please contact us by phone.

12. Complaints and Dispute Resolution

If you believe your privacy has been breached, you may lodge a complaint by contacting us directly.

We will investigate and respond as soon as reasonably possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au

13. Further Information

For further information about this Privacy Policy or how we handle personal information, please contact:

📞 1300 080 998

✉️ info@solarfinanceaustralia.com.au